Kenya Airways has unveiled its revamped catering service which is part of the airline’s strategy to review and enhance its service delivery across all touch points.
The new catering service will be rolled out across the airline’s network from the 1st August 2018.
“We are delighted to launch our new catering service. Providing an unforgettable experience across the entire guest journey is our core strategic focus….. We feel very excited when a customer has a positive experience with us.” said Sebastian Mikosz, Group Managing Director and CEO, Kenya Airways.
Under the new service, the airline has introduced a culinary experience on its flights above 7 hours that will see the best African chefs develop onboard menus. To begin with, Kenya Airways has partnered with the renowned Kenyan born Chef, Kiran Jethwa, to offer its passengers an exquisite fusion of culture with Kenya Ingredients and a touch of African flavors.
“Our crew has been specially trained by Chef Kiran to master the art of plating up business class dishes. This renewed service will enable our guests to experience a wide variety delicacies and cuisine, accompanied with personalized service.”, added Vincent Coste, Chief Commercial Officer, Kenya Airways.
Other enhancements include signature welcome drinks in business class which have been inspired by a tantalizing combination of herbs, indigenous fruits and Kenya’s best export, tea.
Similarly, environmentally friendly easy to take-away meal boxes and a basket service have been introduced on short sector flights. The baskets are hand-woven by various women groups across Africa.