Seven banks under the auspices of the Kenya Banking Association (KBA) will participate in a program to facilitate financial inclusion of people with disabilities (PWDs). The participating banks include Absa Kenya, Standard Chartered, Rafiki Microfinance Bank, Cooperative Bank, Family Bank, Equity Bank, and KCB Group.
The pilot program kicked off earlier this month facilitated by Financial Sector Deepening Trust (FSD Kenya), non-profit inABLE, and Georgia Institute of Technology. KBA says that the program will identify major accessibility challenges PWDs face while using banking service channel.
inABLE will then review the accessibility of banks’ service channels, provide recommendations on ways to customize services to align with the needs of PWDs. Dr. Habil Olaka, KBA CEO, lauds the move saying that it aligns with the 2019-2023 Strategic Plan of promoting financial inclusion.
The pilot phase will run for at least eight weeks while the next phase will consist application of the recommendations across the banking sector.