Zoho, a global technology company with over 130 million users, has launched new agentic AI features across three key product categories—collaboration, customer experience, and human resources.
- •These new capabilities are designed to help businesses enhance productivity, automate routine tasks, and focus on higher-value work.
- •The new agentic features build on Zoho’s existing AI ecosystem, which already includes Zia Agents, Zia Agent Studio, and Agent Marketplace.
- •The tools allow users to perform complex, cross-functional actions such as creating contracts from multiple files, checking team availability before scheduling meetings, or automatically converting sales queries from Zoho Mail into CRM leads without manual effort.
“Businesses are increasingly eager to leverage AI but often face obstacles such as high implementation costs, data readiness challenges, and fragmented systems,” said Veerakumar Natarajan, Country Head, Zoho Kenya. “Zoho’s unified, homegrown technology stack eliminates these barriers by allowing advanced AI features to be deployed automatically and at no extra cost.”
The new move is part of Zoho’s broader AI strategy, which includes Zia Hubs, a system that enables AI access to unstructured company data, and Zia LLM, Zoho’s proprietary large language model developed specifically for business use.
Within Zoho Workplace, the company’s collaboration suite, AI upgrades have been introduced across Mail, Cliq, Sheet, and Tables. The enhanced Ask Zia assistant can now process multi-step commands spanning multiple applications, while Zoho Tables introduces AI Base Creation to help users instantly generate complete data structures from a short prompt. Additional AI-powered features such as Keyword Extraction, Sentiment Analysis, and Language Detection simplify data management and analysis.
