Telecommunication service provider Safaricom has announced that it will be looking to allow its customers to reactivate their data upon expiry starting midnight 24th October 2018.
The company said the decision had been necessitated by the frequent question from customers who ask why they cannot access their data bundles which they have not used after it has expired.
‘’We have made a decision as a company that effective midnight tonight, customers will be able to reactivate their expired data bundles by simply just buying a new one and if you are not able to buy at that particular time, we will hold it for you, kind of freeze it or pack it for you for a week as you organise yourself. And once you come back to the network and you top up you will be able to get back everything,’’ said director of special programmes Sylvia Mulinge during the company’s 18th anniversary ceremony in Nairobi.
