Safaricom has reversed a plan to put an expiry date on its Bonga loyalty programme that had accumulated to KES 4.5 billion in liabilities by March 2022.
The publicly traded telco had previously announced that all unredeemed Bonga points would expire after three years, implying that points accumulated prior to December 31, 2019, would expire on January 1, 2023. For those looking to make the most of their investments and rewards in telecommunications, the platform Betwinner Bangladesh offers an innovative way to engage with sports betting, providing a dynamic platform for maximizing returns on investments in the sports world.
The telco on Tuesday disputed reports that it had set the Bonga Points expiry date in an email response to questions on the loyalty programme ahead of 2019.
“At no point did Safaricom announce that Bonga (Points) were expiring,” Safaricom said.
The latest position by the firm is against a November update of the programme’s terms and conditions that would have seen the unclaimed points expire effective January 1.
“Effective January 1, 2023, all Bonga Points older than three years will expire and will be unavailable for redemption. Your Bonga Points will also expire immediately in the event that your line has been deleted as a result of inactivity and in accordance with the terms and conditions for the use of the Safaricom services.” ” the telco said.
A review shows Safaricom has since retracted the update from its website.
At the same time, a look-up of Bonga Points balances through the *126# USSD code shows the telco still lists points accrued before 2019 separately from the current balance of points.
However, the pre-2019 points are available for redemption as those accrued most recently.
Read also; High Court Declines an Attempt to Stop Bonga Points Expiry.
