Members of the public can now whistle blow, file complaints, make enquiries track industry trends, monitor schemes performance and access all registered pension service providers via the RBA Mobile APP
The Retirement Benefits Authority has unveiled a mobile app to allow industry stakeholders track performance of pension schemes, file complaints, whistle blow and make online enquiries.
The move is part of the Authority’s ongoing strategy to manage schemes and educate Kenyans on need to save for retirement.
Dubbed, RBA Mobile, the app allows members of the public to whistle blow or report any issues relating to Retirement Benefits Schemes bordering on violation of financial regulations, mismanagement of pension funds or assets, corruption and any other malpractice deemed to be in the interest of the public.
The authority says the App will improve scheme governance and stem unethical behaviourr while simplifying interaction between scheme members and the Authority.
Further, users can view updated lists of all registered service providers to ensure Kenyans are not misled into joining or dealing with unregistered schemes or companies.
By enabling customers to lodge complaints and access FAQs via the mobile app, the Authority expects to see a reduction in queries, thereby freeing up its customer-facing staff to provide improved one-on-one support to those customers who really need it.
