National Bank of Kenya ( NSE: NBK) has received this year’s “Best Bank in Customer Service” award from the Institute of Customer Service (ICS) – Kenya.
This win represents the best performance ever re-corded by National Bank of Kenya in this ranking.
National Bank of Kenya emerged best in the ICS Ser-vice Excellence Awards 2015. Equity Bank was announced first runners up and KCB the second runners up in the sur-vey that also included other banks. ICS Kenya, the pioneer professional body for Customer Service practitioners in the country and an authority in customer service in Kenya said the Service Excellence Awards are based on the Net Pro-moter Score and randomly polled 7,000 customers across seven sectors.
Receiving the award, the Director of Marketing and Corporate Relations at National Bank said: “Winning this award speaks volumes for the positive results that the on-going restructuring program at National Bank is delivering inside and outside the bank and we want to sincerely thank our customers for recognizing the improvement of service at NBK. We also thank the Institute of Customer Service for their initiative and award.Safaricom took position two while British American Tobacco position three in the category of capital markets awards organised by Think Business on Thursday night. Think Business Limited, a financial sector research and publishing firm, said despite the economic challenges facing the country, the capital markets is still vibrant. “The industry performed well in the year under review, but it could have done better. In Kenya, the capital market plays a crucial role of connecting financial and non-financial sectors,’’ said Think Business founder Ochieng Oloo. He urged the government and regulators to nurture an environment, which promotes the sector’s growth. “Government has to ensure conducive policies and regulations to facilitate growth of the markets,” he added. “The bonds market has been active in the past since 2014, but it is now depressed, with treasury bonds yielding in single digits while the average returns for other markets averaged at 13-15 per cent.ICEA Lion Asset Management was named fund manager of the year of the 38 awards followed by Britam Asset Managers, Stanlib Kenya and Pinebridge Investments respectively. Alexander Forbes was named Individual pension scheme of the year, Occupation scheme of the year, Pension administrator of the year while Outstanding Industry Contribution award went to Sundeep Raichuara, the CEO. In collective investment schemes, Britam Asset Managers bagged the Unit Trust of the year and Best performing Equity Fund awards. Genghis Capital won the Best Preforming other fund, and Most Innovative Trust, among other awards. Stanlib Kenya won nine of the ten categories in first and second runners up positions. The Most Outstanding Industry Contribution went to StanLib’s E A Regional Director James Muratha. Investment bank, Dyer and Blair scooped the Best lead Transaction Advisor and Runners Up Equities Dealers of the Year awards.
