The Kenya Revenue Authority (KRA) has dispatched a team to physically visit taxpayers premises within the country.
The team also known as Revenue Service Assistants (RSAs) will collect data, facilitate online registration of trading businesses, verify taxpayers’ details, support compliance with TIMS/eTims regulations, and support compliance with excise regulations.
“RSAs will have KRA staff identification cards and will be in uniform for ease of identification, additionally, the public can authenticate the staff details through USSD *572#, or use KRA thibitisha available on KRA’s website,” KRA said.
Revenue Service Assistants (RSAs) are the recently recruited KRA field officers domiciled in the Domestic Taxes Department. They are located and operate across Tax Service Offices (TSOs).
Their main role involves field visits to monitor compliance and facilitate tax base expansion initiatives, helping KRA to achieve its overall objective of collecting revenue on behalf of the government.
According to KRA, the RSAs have been taken through a training program comprising technical tax modules on Value Added Tax, Customs and KRA business systems; and a security training.
The training was spearheaded by the Kenya School of Revenue Administration (KESRA) and delivered in partnership with the Kenya Defense Forces (KDF). KESRA handled all tax, customs and KRA related training which comprised 80 per cent of all training, and KDF supported the process through discipline module.
“Due to the complexity and the challenges associated with the RSAs role in dealing with diverse taxpayers and a myriad of taxation issues, their training was to inculcate discipline, patriotism and help trainees achieve physical fitness for the demanding revenue field job.”
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