Kenya Airways(KQ) has told customers to bear with the current baggage system failures at London Heaththrow over the past weekend. “Flights from Schiphol, Amsterdam and other European airports and is also facing a challenge with the processing of bags due to operational challenges around manpower,” said Julius Thairu, KQ Chief Commercial and Customer Officer.
This has been affected the processing of baggage in time to reach flights before they depart and unfortunately several customer’s bags have been delayed. It has also affected most airlines and the baggage transfers from other airlines to KQ.
The national carrier has said affected customers will be supported by airport teams and will receive a missed baggage reference number at their destination. Customers can view updates on the status of their baggage by entering the missed baggage reference number online.
“We are working with all the affected Airports and doing everything we can to ensure that customer’s bags are put on the first available flight. Once the baggage arrives at the destination airport, our team will arrange delivery with a courier service to the address provided,” said Thairu.
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