Kenya Ports Authority (KPA) transferred its cargo-handling services to the government portal, e-Citizen.
KPA’s adoption of technology and shift to paperless transactions via the e-Citizen platform have received praise from port users. The Kenya International Freight and Warehousing Association (Kifwa) and The Shippers Council of Eastern Africa (SCEA), the primary port users, have acknowledged that the move aligns with the port’s charter, which promotes paperless operations.
The move will increase efficiency as we can track our transactions and identify whenever there’s a delay. We are asking the government to move to other state agencies to make our ports efficient and reduce cargo handling costs.
Shippers Council of Eastern Africa, chief executive – Gilbert Lagat.
Roy Mwanthi, Kifwa chairman, stated that this is a commendable step forward as it brings digital industry services closer.
In a notice addressed to port users on Tuesday, KPA advised them to access the webpage by logging into their e-Citizen accounts before proceeding to the government services section.
The new KPA page provides visibility into the entire chain by employing technology to digitize both the operational and payment processes, offering real-time tracking for users to see all shipments and their documentation from s single access. User manual and various other simplified portal operation guidelines have been provided on the page to enable ease of use.
KPA
In order to make it easier for its clients to transition, the authority has created opportunities for physical training as part of the government’s efforts to digitize at least 5,000 essential services and increase revenue collection by onboarding more services onto the e-Citizen digital system.
This week, 77 government-owned service providers, private firms, and Safaricom are convening in Nakuru to accelerate the digitization of services by June of this year. The conference aims to be inclusive and consultative, taking into account the unique concerns of different service providers, and the ultimate goal is to create an integrated payment system that is fast, convenient, and user-friendly.
The Kenya Revenue Authority, KPA, Communication Authority, National Cereals and Produce Board, National Environment Management Authority, Kenya National Library Services, and Kenya Airports Authority are among the main organizations expected to automate their services. In contrast, the Teachers Service Commission, judiciary, and other key employers are expected to make their services available online.
