Kenya Airways has suspended the sale of tickets from London to Nairobi, following a directive by Heathrow Airport instructing airlines to freeze outbound bookings until September, as it grapples with a surge in the number of passengers using the facility amid a shortage of manpower to manage the situation.
Heathrow has capped the number of passengers who can depart from the airport to 100,000 daily to manage travellers at the security checks and minimise delays that could see them miss their connecting flights.
Major airports in Europe have been grappling with a sharp rise in the number of passengers on the back of a shortage of workers, as the airlines and aerodromes struggle to recruit back after cutting jobs at the height of COVID-19 in 2020.
Schiphol Airport in Amsterdam has already capped Kenya Airways’ outbound passenger capacity at 22% per flight, forcing the carrier to fly with empty seats despite high demand.
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