KCB Group invested in innovation leading to the development of new digital solutions. A 2018 comprehensive upgrade of the platform is paying off as it drives efficiency and deepened accessibility to affordable financial services.
Fees and commissions increased by 31% to Ksh 8.9 billion in the first six months of 2019, as revenues from digital channels, in particular, KCB Mpesa grew.
The platform can tap into data and perform advanced analytics thus enabling KCB to meet changing consumers’ expectations. KCB MPESA moved to the new platform in September 2018 thus guaranteeing stability, enhanced transaction speeds, reliability thus customer experience
96% of transactions are outside the bank on mobile and agency banking
The value of loans disbursed via KCB-Mpesa grew from H1 2018 Sh.14.9 billion to Sh66.7 billion in H1 2019.
The new platform supports transactional banking and credit access positioning KCB to partner and collaborate with global payment providers eager to tap into African digital platforms.
