As part of Kenya’s ongoing healthcare reforms, the National Hospital Insurance Fund (NHIF) has transitioned to the State Health Insurance Fund (SHIF). This new framework supports Universal Health Coverage (UHC) by improving access to affordable and inclusive healthcare for all Kenyans.
To make sure you stay covered, it’s important to check your SHIF account status regularly. Whether you’re employed or self-employed, confirming your registration and contributions ensures you can access care without disruption
Option 1: Check SHIF Status via SMS
You can verify your SHIF membership and contribution status directly from your phone using SMS.
Step 1: Open your SMS app
Step 2: Type ID<space>Your ID Number (e.g., ID 12345678)
Step 3: Send the message to 21101
Step 4: You’ll receive a reply with your account status, last payment date, and coverage information
Option 2: Check SHIF Status Online
The current NHIF portal remains active during the SHIF transition.
Step 1: Visit the SHIF Self-Care Portal
Step 2: Log in using your ID number and password
→ New users can register with your ID, email, and phone number
Step 3: Navigate to the “Account Status” or “Member Contributions” section
You’ll be able to see your contribution history, covered dependents, and SHIF status.
Option 3: Check SHIF Status via USSD
Don’t have a smartphone or internet? Use SHIF’s USSD option:
Step 1: Dial *155# on your mobile phone
Step 2: Select SHIF Services
Step 3: Choose Check Account Status
You’ll receive an SMS with your contribution and coverage details.
Option 4: Visit a SHIF Office
- •If you prefer face-to-face assistance, you can:
- •• Visit your nearest SHIF office or Huduma Centre
- •• Bring your ID or SHIF card for verification
- •A customer service representative will assist with account verification, updates, and inquiries.
Why Check Your SHIF Status?
- •Stay Covered: Ensure your contributions are up to date to maintain access to healthcare services.
- •Avoid Penalties: Missing contributions may result in penalties under the SHIF framework.
- •Track Payments: Verify that your employer or personal contributions are credited correctly.
- •Plan Ahead: Confirm your eligibility for SHIF services before seeking treatment.
Important Updates About SHIF
- •Expanded Coverage: SHIF now includes enhanced services such as outpatient, chronic illness management, and mental health services.
- •Mandatory Contributions: Under the new SHIF structure, contributions are mandatory for all employed and self-employed Kenyans.
- •Improved Systems: SHIF is integrating digital systems to make contributions, claims, and account management more efficient.
Conclusion
With the shift to SHIF, staying informed and active is crucial for seamless healthcare access. Regularly checking your SHIF status ensures that your contributions are current and your coverage remains uninterrupted. Whether you prefer SMS, online portals, or USSD codes, SHIF offers multiple convenient options to manage your account.
For more information, visit the official SHIF website or your nearest branch. Take control of your healthcare today!
