The Government of Ghana has directed telecommunication companies to stop the expiry of data bundles. Such comes after Ghana increased its communication service tax to 9% to fund cybersecurity initiatives. As a result, operators passed the entire CST to customers, prompting the government to react to protect consumer interest.
“The tax has been in existence since 2008 and was increased to provide revenue for cyber-security initiatives to protect the digital infrastructure and policies being used by both the public and private sector,” reads the letter from Ursula, Ghana’s Minister of Communication.
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“The Ministry of Communication directs the immediate implementation of the following measure…all unused data and voice bundles purchased by subscribers do not expire, and must be rolled out with the next recharge,” reads Ursula’s letter.
Also, the letter revealed that the government would be monitoring the industry’s compliance with the quality of service standards. Part of it includes providing customers value for their money in line with license requirements.
Previously, AirtelTigo is the only mobile network operator that provided bundles that do not expire. If this request sees the light of the day, other networks like Vodafone and MTN will have to follow suit. However, the implementation of this directive still awaits feedback from the National Communication Authority.
