NCBA is undertaking a core banking system upgrade that will affect all its branches. The upgrade began on Thursday at 18.00 hours and it will end on 21st September at 03.00 hours. During this period, all branches and electronic funds transfer, RTGS, and pesa link services will be unavailable.
However, loop stores, and all loop services will remain uninterrupted.
This second phase of the core banking system upgrade and will result in all branches shutting down from Friday 18th to Sunday 20th September.
NCBA is alerting its customers that they may experience delays on Monday following the upgrade.
During the upgrade, statutory Payments to KRA and Kentrade will not be available. Nonetheless, customers will be able to access ATMs and POS transactions, as well as mobile banking, including M-Pesa and PesaLink transactions. All other transactions shall be processed on Monday 21st September 2020.
Cash Deposit Machines will be available; however, credits into accounts will reflect on Monday 21st after the successful upgrade.
Customers will be informed on what’s going on throughout the process. This is through notices on the NCBA website, social media pages, and at its branches to provide updates on the information needed.
At the end of the upgrade process, customers will have a new product name on their statements, on online and mobile banking platforms as well as at the ATMs.
NCBA notes that customers may experience some tariff changes that will be effective Monday 21st September 2020.
Customers of NCBA will also be able to transfer funds from their savings to current accounts while transfers to other accounts will not be possible on online banking.
The new NCBA Pay Bill will be 880100 and not the previous 488488, which will be deactivated after the upgrade.
All Ex-NIC customers will be allocated a new account number. This will be visible on their online and mobile channels as well as e-statements from Monday 21st September 2020. Others will still continue to use their old account number over the transition period.
Customers will also experience a unified online banking channel. Those with existing hard tokens from either Ex-CBA or Ex-NIC will be seamlessly migrated and enabled on the new channel. This shall also apply to Ex CBA soft tokens.
Ex NIC Bank customers using HID soft token (both mobile & PC), will be required to download the new “HID Approve” soft token from the Apple and Google store stores and register the same through the self-service portal
The online banking credentials (user identification) will be the same on the new NCBA online banking channel.
All beneficiaries will be migrated to the new system.
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