NAIROBI, KENYA –– Citi today announced the successful deployment of its advanced Artificial Intelligence (AI) tools across its Sub-Saharan African operations, including key markets like Kenya, South Africa, Nigeria, Zambia, and Uganda.
- •This strategic rollout underscores Citi's unwavering commitment to digital transformation and innovation, solidifying its position at the forefront of technological advancement in the financial sector.
- •The firm is rapidly integrating this transformative technology globally, empowering its workforce with AI capabilities to drive efficiency, accelerate decision-making, automate routine tasks, and significantly boost overall productivity.
“Our investment in AI is a commitment to building an AI-ready workforce,” said Joseph Otieno, SSA Technology Head at Citi. “By providing access to these advanced AI tools, we empower our employees to explore and integrate this technology into their daily routines. We firmly believe that generative AI is not a replacement for human judgment, but a powerful enhancer of our work and processes across the bank.”
Recognizing AI's rapid transformation across industries, including banking, Citi's approach emphasizes collaborative innovation. The bank is dedicated to equipping colleagues with AI tools at scale, aiming to foster continuous improvement and excellence. Martin Mugambi, Citi’s CEO in Kenya, added, “Through this initiative, we are actively developing what we believe will be the first truly AI-ready workforce in our industry.”
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