The Competition Authority of Kenya(CAK) has directed Fly 540 to cease advertising flights on all its platforms following complaints from consumers.
The competition watchdog noted that it had received over 50 consumer complaints lodged against Fly540 after undertaking a market screening into consumer-related infringements.
Some of the allegations against the airline are false and misleading information on its capability to provide air transport services to passengers and the possibility of amending flight itinerary; arbitrary and/or short notice cancellation of flights and Inordinate delays in refunding consumers.
The airline has also been directed not to receive any flight bookings from the Public or travel agents until the ongoing investigations are completed.
Fly5 40 has also been ordered to refund customers with outstanding ticket refund claims by November 30, 2022.
“Fly 540 is hereby directed to, with immediate effect, cease and desist from advertising flight bookings through electronic, print and social media or receiving any flight bookings from the public or travel agents until the ongoing investigations are completed,” CAK said in a statement.
From its base at the Jomo Kenyatta International Airport, Fly 540 serves domestic destinations such as Eldoret, Kakamega, Kisumu, Lamu, and Malindi.
The airline also operates international routes including Zanzibar (Tanzania) and Entebbe (Uganda).