Regulator Fines Kenyan Telcos Over Ksh. 300M for Poor Quality Services

The Communications Authority of Kenya (CA) fined three mobile operators Ksh.311 million for failing to meet the quality of service (QoS) standards for the 2015/2016 financial year.

Quality of Service is the level of performance (or ‘quality’) that a service provider provides to its subscribers. In telecommunications, this relates to the ability of a service provider to give reliable, accessible and easy to use services.

According to the QoS report by the CA, neither Safaricom, Airtel nor Telkom Kenya achieved the 80 per cent minimum threshold set for compliance with a number of QoS parameters for the fourth year running.

In the latest report, Safaricom scored 62.5 per cent, while Airtel and Telkom Kenya Ltd were rated at 75 per cent each. However, with an industry average of 70 per cent, the 2015/2016 score is an improvement, compared to the 62.5 per cent average for the preceding year.

The Authority issued the licensees with warning notices for non-compliance and also fined them a sum equivalent to 0.15% of their individual latest financial returns for the period prior to 30thJune 2017.